Privacy Policy

Pizza Oven Company South Africa (a division of Caruso Consulting Co Ltd)  ·  Last updated: January 2025  ·  Effective: January 2025

Pizza Oven Company South Africa ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights in relation to it. By using our website at pizzaovencompany.co.za, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you place an order or contact us, we may collect:

• Full name and delivery address
• Email address and phone number
• Payment information (processed securely by Stripe — we never store card details)
• Any messages or enquiries you send us

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and browser type
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie identifiers and usage data

1.3 Cookies

We use cookies and similar tracking technologies to improve your experience and to analyse website traffic. Cookies are small text files stored on your device. We use the following types:

• Essential cookies: Required for the website to function (e.g. session management).
• Analytics cookies: Help us understand how visitors use the site (Google Analytics).
• Marketing cookies: Used to deliver relevant advertisements (Google Ads, Meta Pixel).

You can disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

2. Third-Party Tools & Services

2.1 Stripe (Payment Processing)

All payments are processed by Stripe, Inc. Stripe collects and processes your payment data under its own privacy policy. We do not store or have access to your full card details. Stripe is PCI DSS Level 1 certified. For more information, visit stripe.com/privacy.

2.2 Google Analytics & Google Ads

We use Google Analytics to analyse website traffic and user behaviour. We may also use Google Ads to advertise our products. Google may collect data through cookies, including your IP address and browsing behaviour. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. For more information, visit policies.google.com/privacy.

2.3 Meta (Facebook) Pixel

We may use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to deliver relevant ads to people who have visited our site. The Meta Pixel may collect data such as your IP address, browser information, and pages visited. For more information, visit facebook.com/privacy. You can opt out of Meta's advertising data use through your Facebook ad preferences.

3. How We Use Your Information

We use the personal data we collect to:

• Process and fulfil your orders, including delivery
• Send order confirmations and shipping updates
• Respond to enquiries and provide customer support
• Improve our website and user experience through analytics
• Comply with legal obligations
• Deliver relevant advertising (where you have consented)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfil your order and deliver your purchase.
• Legitimate interests: To improve our site, analyse performance, and conduct marketing.
• Legal obligation: To comply with applicable laws and regulations.
• Consent: Where you have explicitly agreed to marketing communications or cookies.

5. Data Sharing & Disclosure

We do not sell your personal data. We may share data with trusted third parties only where necessary:

• Stripe — to process payments securely
• Courier/logistics partners — to arrange delivery of your order
• Google & Meta — for analytics and advertising (as described above)
• Legal authorities — if required to comply with a legal obligation

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Order-related data is typically retained for 7 years to comply with accounting and legal obligations. Analytics data is retained in accordance with the relevant platform's policies.

7. Your Rights

You have the following rights in relation to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to our processing of your data for marketing purposes.
• Portability: Request a machine-readable copy of your data.
• Withdraw consent: Withdraw consent for processing at any time.

To exercise any of these rights, contact us at theteam@customersupport.care.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted through our website is encrypted via HTTPS/SSL. Payments are processed entirely by Stripe and are never stored on our servers.

9. International Transfers

Our business is registered in Thailand. Data you provide may be processed and stored outside of South Africa. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

10. Children's Privacy

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: